Round 2: Toby Hanks vs the Insurance People

May 23, 2007 at 9:26 am (annoying, fury, insurance, patronising)

I have yet to receive word from my insurance guy. I’ve been blown off every single time I’ve called.
First (after calling his direct line for the umpteenth time) I was put on hold then transferred to an automated voice system that put me on hold again. For 15 minutes. That’s hellishly long when you’re holding on.
Then, when I tried later, someone else answered. I asked for my guy and this dude said he’d transfer me. Puts me on hold. Two minutes later he’s back: “Sorry, there seems to be a problem with your guy’s phone. I’ll take a message for him and get him to call back immediately,” says he.
Three hours later my guy has still not called and I dial again. Someone else answers, asks who it is and after I’d identified myself, my guy suddenly became unavailable. The convo went something like this:

TB: Oh, so now he becomes unavailable when he hears it’s me?
Other Guy: Sorry m’am but your guy’s line is engaged. He’s really busy.
TB: He HOUNDED me when he wanted me to take out the policy. Called so many times. Now he’s too busy?! [starting to sound like a jilted girlfriend] Actually, I’m starting to feel as if I’m being blown off.
OG: Sorry. Perhaps you can leave a message.
TB: I have left several messages. Is he going to be too busy to ever call back. [voice drops to a deadly whisper à la Meryl Streep in The Devil Wears Prada].
OG: [obviously uncomfortable] Er, um, can I take a message?
TB: You tell him he must phone me today still. I will not leave another message because even you know who I am and you all have my number.
OG: I’ll ask him to call you, m’am.

Two hours later: still no word from my guy. Other guy obviously didn’t convey my serious pissed-off-ness. I’ve given them enough chances – I’m moving up. Back to complaints department where I outlined my problem to Complaints Guy (CG). After a brief rundown CG agrees there may some irregularity and promises to listen to the tapes then get back to me.
I’m waiting CG. Don’t you dare bail on me too.



  1. madamm said,

    Sounds like something scary!

  2. tbhanks said,

    What is scary – me or the insurance dude? 🙂

  3. madamm said,


  4. tbhanks said,

    ag ok.

  5. Bill Compton said,

    Hi Jim. Photos i received. Thanks

  6. tbhanks said,


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