Round 2: Toby Hanks vs the Insurance People

May 23, 2007 at 9:26 am (annoying, fury, insurance, patronising)

I have yet to receive word from my insurance guy. I’ve been blown off every single time I’ve called.
First (after calling his direct line for the umpteenth time) I was put on hold then transferred to an automated voice system that put me on hold again. For 15 minutes. That’s hellishly long when you’re holding on.
Then, when I tried later, someone else answered. I asked for my guy and this dude said he’d transfer me. Puts me on hold. Two minutes later he’s back: “Sorry, there seems to be a problem with your guy’s phone. I’ll take a message for him and get him to call back immediately,” says he.
Three hours later my guy has still not called and I dial again. Someone else answers, asks who it is and after I’d identified myself, my guy suddenly became unavailable. The convo went something like this:

TB: Oh, so now he becomes unavailable when he hears it’s me?
Other Guy: Sorry m’am but your guy’s line is engaged. He’s really busy.
TB: He HOUNDED me when he wanted me to take out the policy. Called so many times. Now he’s too busy?! [starting to sound like a jilted girlfriend] Actually, I’m starting to feel as if I’m being blown off.
OG: Sorry. Perhaps you can leave a message.
TB: I have left several messages. Is he going to be too busy to ever call back. [voice drops to a deadly whisper à la Meryl Streep in The Devil Wears Prada].
OG: [obviously uncomfortable] Er, um, can I take a message?
TB: You tell him he must phone me today still. I will not leave another message because even you know who I am and you all have my number.
OG: I’ll ask him to call you, m’am.

Two hours later: still no word from my guy. Other guy obviously didn’t convey my serious pissed-off-ness. I’ve given them enough chances – I’m moving up. Back to complaints department where I outlined my problem to Complaints Guy (CG). After a brief rundown CG agrees there may some irregularity and promises to listen to the tapes then get back to me.
I’m waiting CG. Don’t you dare bail on me too.

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6 Comments

  1. madamm said,

    Sounds like something scary!

  2. tbhanks said,

    What is scary – me or the insurance dude? 🙂

  3. madamm said,

    BOth,maybe

  4. tbhanks said,

    ag ok.

  5. Bill Compton said,

    Hi Jim. Photos i received. Thanks

  6. tbhanks said,

    ?

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